Our Patient Portal

NextMD is a patient portal service that eliminates time-consuming phone calls and allows you, the patient, online access to your physician’s office. All requests or questions will be answered within 24 business hours. With respect to system security, unlike emails that use multiple servers over the internet, the NextMD technology allows your doctor to use a single server secured by both a firewall and 128-bit encryption to safeguard your privacy.

  • Access and request personal or general information.

  • Receive and review lab results within days of the testing.

  • Request a non-urgent appointment or confirm an appointment. For all urgent issues, we ask that you call our office.

  • Request medication refills.

  • Receive documents from your doctor such as immunization records, return to work/school forms, lab result cards, and visit summaries.

Patient Portal Login
Patient Portal Self Enrollment

Patient Portal Help Desk – 817-795-1733 ext 4499

This secured system operates by a password protected log-in that you receive upon registering for the service. Only you will have access to your information.

Download Patient Portal from Google Play
Download Patient Portal from the Apple Store

FAQ and Troubleshooting

I can’t open documents from my doctor.

Many Patient Portal documents are in the Adobe Acrobat format and require Adobe Acrobat Reader to view them

In Internet Explorer:

  • Go to the ‘Tools’ menu, and select ‘Internet Options’.
  • Click on the ‘Security’ tab and then click on the ‘Custom Level…’ button.
  • Scroll towards the bottom and find the option ‘Active scripting’.
  • Set the ‘Active scripting’ option to ‘Enable’ and click the ‘OK’ button.
  • Click the ‘Yes’ button in the Warning dialog box and then click the ‘OK’ button in the ‘Internet Options’ window.
  • Press the ‘F5’ key on your keyboard to reload the page.

In Firefox:

  • Go to the ‘Tools’ menu and select ‘Options’.
  • Click on the ‘Content’ tab, check the ‘Enable JavaScript’ checkbox and click on the ‘OK’ button.
  • Press the ‘F5’ key on your keyboard to reload the page.

In Google Chrome:

  • Click the spanner icon on the browser toolbar and select ‘Options’.
  • Click on the ‘Content’ tab, check the ‘Enable JavaScript’ checkbox and click on the ‘OK’ button.
  • Click the Under the Hood tab.
  • Click Content Settings in the ‘Privacy section’.
  • Select Allow all sites to run JavaScript in the ‘JavaScript’ section.
  • Press the ‘F5’ key on your keyboard to reload the page.
I have Adobe Acrobat installed but still cannot open documents from my doctor.

JavaScript is also needed to display the messages. Try enabling JavaScript on your browser. Follow the steps below for your specific browser to enable Javascript.

In Internet Explorer:

  • Go to the ‘Tools’ menu, and select ‘Internet Options’.
  • Click on the ‘Security’ tab and then click on the ‘Custom Level…’ button.
  • Scroll towards the bottom and find the option ‘Active scripting’.
  • Set the ‘Active scripting’ option to ‘Enable’ and click the ‘OK’ button.
  • Click the ‘Yes’ button in the Warning dialog box and then click the ‘OK’ button in the ‘Internet Options’ window.
  • Press the ‘F5’ key on your keyboard to reload the page.

In Firefox:

  • Go to the ‘Tools’ menu and select ‘Options’.
  • Click on the ‘Content’ tab, check the ‘Enable JavaScript’ checkbox and click on the ‘OK’ button.
  • Press the ‘F5’ key on your keyboard to reload the page.

In Google Chrome:

  • Click the spanner icon on the browser toolbar and select ‘Options’.
  • Click on the ‘Content’ tab, check the ‘Enable JavaScript’ checkbox and click on the ‘OK’ button.
  • Click the Under the Hood tab.
  • Click Content Settings in the ‘Privacy section’.
  • Select Allow all sites to run JavaScript in the ‘JavaScript’ section.
  • Press the ‘F5’ key on your keyboard to reload the page.
I see an error message when trying to open or download a document sent from my doctor.

When trying to open or download a document, if you are receiving an error such as the following or you are using Internet Explorer 8.

  • Internet Explorer cannot download 50PPM from nextmd.com.
  • Internet Explorer was not able to open the internet site.
  • The requested site is either unavailable or cannot be found. Please try again.

There is an issue with your Internet Explorer security settings, preventing the document from opening or downloading.

To resolve the issue, follow these steps:

  • In Internet Explorer, go to the Tools menu, and select Internet Options.
  • In the Internet Options dialog box, click on the Advanced tab.
  • Go to the Security section, and scroll towards the bottom and find the option ‘Do not save encrypted pages to disk’.
  • Check the ‘Do not save encrypted pages to disk’ option.
  • Close all Internet Explorer windows.
  • Start Internet Explorer and then try to open the file again.
I cannot see lab results.

Documents and lab results do not automatically upload to the website; they need provider approval prior to upload. Send a secure message from your Patient Portal account asking your healthcare provider for the status of a recent lab result. When the provider sends the electronic copy of the lab result to your account, you will receive an email notification indicating a document is available in your Inbox.

Self Enrollment: You can sign up and register for the Patient Portal by accessing our website.
  • Go to our website at www.fhcatx.com
  • Select the option for Self-Enrollment
  • As part of our self-enrollment validation process, you will be asked to provide patient demographical information that match es information in your medical record.
  • Enter your insurance information (optional)
  • Enter a user name, password, and select your password security/password recovery credentials.
  • Depending on your browser, you may be asked to supply reCAPTCHA data. Submit your enrollment request.
  • Once your enrollment is submitted, we will review your enrollment request. While our goal is to process your request as soon as possible, please allow 24 business hours to finalize your enrollment request.
How to retrieve Username?
  • Click here
  • In the next screen click on the link ‘Forgot username?’
  • Enter the email address associated to your account then submit.
  • You will receive an email with your username to the email address you have entered.
How to reset your password?
  • Click here
  • Enter the username then click on submit button.
  • Select the “Forgot Password” button.
  • Enter the answer to the security question then submit. This will match the security question/answer provided by you during your initial enrollment.
  • You will receive an email with a link to reset the password to the email address associated to your account.”
Someone else is trying to log in to my account. Is the system secure?

The system is secure. If you have a common or popular username, other users may mistakenly and unsuccessfully try to use your username. If this happens, you may receive an occasional “account locked” notification. To avoid this issue, please change your username to something unique.