Benefits, which are those expenses for which your insurances will pay, vary with your insurance plan. Please familiarize yourself with your insurance benefits prior to your appointment to minimize confusion regarding your plan coverage.

Please understand that you or your guarantor are responsible for all incurred charges and that filing an insurance claim neither guarantees payment of that claim by your insurance carrier nor relieves you of that responsibility.

Please bring your insurance card to every visit!

Payment Policy

 If we participate in your health plan, we will file a claim with your insurance carrier for the services provided. However, if your plan requires you to pay a co-payment or deductible, this will be due at the time of service. If we do not participate with your health plan, full payment for your services will be collected at the time of your visit. As a courtesy, for most insurance companies we will file the claim to your insurance carrier and they will reimburse you directly. If you do not have any health insurance and choose to pay for your services in full at the time of your visit, then we will discount your charges by 35%.


Dispute Resolution

If you feel that your claim has not been handled correctly by your insurance carrier, please contact your carrier as soon as possible regarding any discrepancies. Please refer to the phone number listed on your insurance card.

Contact Us

We take great pride in providing all our patients with the highest quality service. To better serve you, we would like to hear your concerns, compliments and complaints.


Family HealthCare Associates
Billing Office
PO Box 735762
Dallas, TX  75373-5762


(817) 795-1733 Voice
Insurance-specific representative phone list below
Central Business Office
Fax: 817-268-9632




Department Ext
Aetna/Aetna Medicare Advantage 8500
Blue Cross Blue Shield/HMO Blue 8501
PHCS/Humana Choice /First Health/Other PPO/Tricare 5313
Cigna 8503
United Health Care 8502
Secure Horizons/Care N Care/Humana Medicare 8504
No Insurance 5308
All other Plans not listed 5313