Frequently Asked Questions (FAQs)

How do I enroll in patient portal to access my account information and view my statements?

Athena Patient Portal enrollment must be completed using the link provided by the practice. Please contact the clinic to obtain access to the patient portal by calling 214-964-0270.

I’m having trouble creating a patient portal account. What should I do?

Please contact directly for assistance 214-964-0270.

Can I pay online without enrolling in the patient portal?

Online bill pay is only offered through Athena patient portal.

Can I review my statements online for all my accounts?

Athena patient portal users can view statements for dependants linked to their portal account.

My insurance information is different than what is on my statement. How do I update it?

Please contact our billing office by calling 469-676-0769.

Can I contact you by Email?

FHCA communicates electronically with patients using Athena patient portal.

How do I contact you regarding problems with my account?

Call 469-676-0769 and choose the extension of the insurance that you have or press 0 for the operator.

Why didn’t my insurance company pay?

You may have a deductible that hasn’t been met, therefore your insurance makes you responsible for the balance.

Can I pay multiple accounts?

Yes, be sure to put the account numbers you wish to pay on your check or the receptionist taking your payment

What if I disagree with the balance or information on my statement?

Our physicians provide the best care for our patients and will bill for the services they provide. If you still feel your balance or information is incorrect, please call our billing office to further assist you with your questions.